Returns Information

We aim to supply the correct part in perfect condition every time.

If however you wish to return your goods after purchase, please follow one of the procedures below:

Damaged or Broken parts when delivered:

Every part that leaves us is in perfect condition and packaged to a high standard. If however the part is damaged in transit, please mark “Damaged” on the couriers paperwork and email us using the address below with the following information:

Invoice Number
Description of damage with photos if possible
A convenient date for collection, once we have verified the claim.

We will then send you a confirmation email and arrange for the damaged item to be collected from you at a time convenient to you.

We will send a replacement item to you as soon as possible, free of charge.

If a part was purchased in error or is not suitable:

Any parts that are purchased and are not suitable for the intended purchase may be returned to us within 30 days from date of purchase.

Please email us at the address below and we will issue a reference number for return. Please use this reference number on all return paperwork.

You must then arrange to ship the item securely and safely back to us.

When the item is received and checked to be in perfect condition, we will refund the full invoice amount minus 10% re-stocking charge and any original delivery costs.

The refund will show up on the original purchaser’s card within 5 working days of receipt of the item.

Returns Contact Information:

Email: returns@gardnerspares.com

Telephone: +44 (0)1227 719630 (Dispatch Department)